Corporate Fact Sheet

Pinnacle Processing Group, Inc. is a leading provider of flexible and customizable credit card processing services in the Pacific Northwest.

Company History

The company was established in 1999 in Seattle, WA to provide fair service for small to mid-sized local business and advocate transparency in the credit card processing industry.

Pinnacle Processing Group, Inc. was incorporated in May of 2002 in Seattle, Washington and is currently run as a wholly employee-owned company.

Pinnacle Processing Group, Inc. has been a member of the Better Business Bureau since June 2005. We support the Bureau's services to the public and meet or exceed all membership standards.

Mission Statement

The mission of Pinnacle Processing Group, Inc. is to provide reliable and quality merchant payment services at a fair price while maintaining reasonable return for investors and employees.

We believe that the most valuable tool in creating an effective payment solutions plan is reliable expertise—the kind you get from the professionals at Pinnacle Processing Group, Inc.

Pinnacle Processing Group, Inc. specializes in providing merchants with customized and highly personalized solutions to accommodate the unique needs of growing businesses.

Customer Base

Pinnacle Processing Group, Inc. is dedicated to providing over 2,600 local businesses with credit card processing services in the Seattle metropolitan area alone.

Our merchant base includes businesses in all 50 states, as well as foreign businesses doing business in the United States.

Pinnacle Processing Group, Inc. promotes its services through locally-based Sales Representatives who build ongoing relationships with their clients in order to provide them with personalized expertise.

Custom solutions that are available to our merchants include Wi-Fi access point-of-sale terminals, Internet Protocol (IP) processing, online gateway solutions, individualized rate plans to keep down costs, gift and loyalty card programs, EBT (food stamps) transactions, debit card and check processing among others.

Pinnacle Processing Group, Inc. currently processes over $500 million in credit and debit card transactions annually and is rapidly expanding across the nation.

Merchant Support

Our clients enjoy personalized business consultations to educate business owners about the value and benefits of different payment options, and to design plans that help merchants reduce their overhead costs, increase sales, and maximize profits.

Pinnacle Processing Group, Inc. is proud to offer the exceptional help of a friendly Customer Service team, and never charges a fee for merchant support.

Our Technical Support representatives are trained on the latest technology in point-of-sale retail equipment and online processing software, and are available from 8:30am-5:00pm Pacific Time (GMT -0800).

We provide reliable options for obtaining expert technical support: our merchants have access to a 24/7 Merchant Help Desk for after-hours issues at no additional charge.

Pinnacle Processing Group, Inc. takes pride in resolving Customer Service and Technical Support issues quickly and dependably. Our employees and representatives understand the need for urgent attention when it comes to financial matters.

Industry Partners

Pinnacle Processing Group, Inc. is backed by registered partnerships with leading credit card associations, such as the industry leaders Visa, Master Card, American Express, Discover Card, and JCB International.

We provide our merchants with retail equipment manufactured by the premier providers of payment solutions: Hypercom Corporation, Lipman USA Inc., and VeriFone Holdings, Inc.

Pinnacle Processing Group, Inc. is a registered agent of Merrick Bank Corporation, Utah.

Pinnacle Processing Group, Inc. is proud to be associated with industry-leading card processing partners such as Authorize.Net, Vital Processing Services, VeriSign, Apriva Wireless, and New Edge Networks.

Pinnacle Processing Group, Inc. is a member of the Electronic Transactions Association and as such strives to provide leadership through education and advocacy in the information exchange industry.

Management Team

Privacy & Security Concerns

All electronic systems that are used for processing and storing sensitive data in the corporate offices of Pinnacle Processing Group, Inc. are certified hacker-safe by Security Metrics.

Pinnacle Processing Group, Inc. is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) and takes all necessary measures to ensure that the merchant and cardholder data we handle is secure.

Pinnacle Processing Group, Inc. respects the privacy of its customers and does not share information with other companies, those acting as our partners in providing our services, and which agree to use it only for that purpose and to keep the information secure and confidential.

This information was last updated in May of 2006.

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