Information for Current Merchants

Frequently Asked Questions

Answers to frequently asked questions regarding Accounts & Billing, Technical Support, Customer Service, and general information about our credit card processing services.

Retail Equipment

Here merchants can find information about the different types of point-of-sale equipment Pinnacle Processing Group, Inc. supports and download printable Quick Reference Guides for our most popular terminals.

Retail Supplies

Convenient online form to order replacement supplies for your poin-of-sale equipment.

Your Statement

Access printable instructions of how to read your monthly merchant statement from Pinnacle Processing Group, Inc.

Rates & Monthly Fees

Explanations of the fees that might appear on your statement, and information about our custom billing structures.

Glossary of Terms

Definitions of commonly used industry terms.

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